112 E Pecan St
San Antonio, TX 78205
8:30 a.m. Wednesday, March 12, 2014
Sales | Retail
Better understanding, better communications, better estimates, better results. With high degrees of variation and reliance on problem-solving and creativity, “knowledge work” is fraught with uncertainty. Whether you’re in health care, law, engineering, software, accounting, or administration, finding processes that tame uncertainty, help you complete what you’ve started, alleviate frustration, and surface areas in your work that could benefit from improvement seems like a tall order. Join Shingo Research and Professional Publication Award Winners Mark Graban, and Jim Benson for a one-day introduction to Lean for Knowledge Work and learn simple, effective practices that will help you:Estimate work;Surface and address areas that provide no value; Understand the nature of your interruptions;Communicate workload to others;Effectively collaborate;Better manage work-in-progress;Get more done by doing less at a time; andContinuously improve your work, working relationships, job satisfaction, and stress level.
Register today and receive Mark’s Shingo Research Award Winning Healthcare Kaizen & Jim’s Shingo Research Award Winning Personal Kanban
This event is limited to 36 attendees and is expected to sell out quickly.
Lean for Knowledge Work Using Personal Kanban: A Half-Day IntroductionWhether we’re in business, government, or health care, we tend to seek to optimize our processes, but no team can be optimized while the individual team members remain in a state of chaos. Unclear direction, overwork, lack of collaboration, and process fatigue can weigh down individuals and teams, causing sluggish performance, increased defects, and low morale.This introduction applies Lean principles and tools to better manage personal and project work to circumvent chaos, communication breakdowns, and low morale. Creator of Personal Kanban Jim Benson, along with Tonianne DeMaria Barry, his co-author for the Shingo Award-winning book Personal Kanban: Mapping Work | Navigating Life, will introduce this Lean tool to understand, plan, and act on the options available to us. Whereas the mode of production for knowledge workers is essentially their brains, any personal or team optimizations need to begin with the actual people doing the work, rather than the processes they apply.ThIs half-day class is comprised of a combination of theory and implementation: Lean Knowledge Work: Theory
The System of Profound Knowledge
An introduction to systems thinking, variation, and psychology.
Personal Kanban as a Personal FrameworkWe introduce Personal Kanban as a framework for understanding value stream maps, work-in-process limits, and cognitive theories such as single- and double-loop learning.
The Psychology of WorkWe discuss the impacts of overwork, multitasking, context switching, and repetition on knowledge workers, as well as cognitive biases that impact effectiveness and planning.
Lean Knowledge Work: PracticeVisualizing WorkAn introduction to the benefits of using a visual system for work completion, quality, reporting, collaboration, and peace of mind. We cover value stream mapping and the identification of work item types resulting in the creation of each attendees own Personal Kanban.
Limiting Work-in-ProcessWe discuss how to visualize the impacts of overwork, multitasking, context switching, and repetitive tasks. We discuss the Lean concept of flow, valuing completion with quality over simply starting tasks. These concepts are explored by actively using the Personal Kanbans created during the previous lecture.
The class will then discuss their own work, what their boards could look like, what opportunities for collaboration they currently foresee, and how to build Lean experiments using the information from the boards.
Continuous Improvement for Knowledge Work Using Kaizen: A Half-Day IntroductionAll kinds of organizations are facing increasingly challenging and uncertain times. Budget cuts, funding reductions, and demands for better quality are challenges faced in healthcare, government, education, manufacturing, and software companies. Kaizen, a Japanese word meaning “change for better” is a philosophy and methodology that allows every employee to participate in a disciplined, yet non-bureaucratic, improvement process. Kaizen engages everybody in improving work that matters to them - doing a better job for patients or customers - while making work easier and less frustrating. Kaizen is both personally rewarding to those who participate and financially rewarding for their organization.This workshop introduces a practical methodology for introducing and managing a Kaizen-based continuous improvement process in your team or organization. Mark Graban will be your instructor and has trained people on Kaizen in the U.S., Canada, and Europe. Mark is author of Lean Hospitals and co-author of Healthcare Kaizen, both books being recipients of the Shingo Research Award.Topics covered include:What is Kaizen and how does it fit in with the broader Lean methodology?How is Kaizen different than a traditional suggestion box?What are some typical organizational barriers to a Kaizen culture and what can we do about them?How to engage employees in generating Kaizen ideasHow to document, track, and manage Kaizen ideas in a visual wayAnalog Kaizen vs. Digital KaizenWhat is required of leaders to encourage and facilitate Kaizen?How to succinctly document Kaizen improvementsWhat are some common mistakes that are made in a Kaizen program?
The workshop combines lecture, discussion, and a hands-on simulation to allow participants to practice basic Kaizen methods that can be brought back to their organization.